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Terms and conditions

Terms and Conditions

HOBBYFLY is a firm believer in the protection of its online customers' privacy. We have implemented a number of procedures and policies which are designed to protect your personal information while using our online services.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their names, address, telephone number and e-mail address). Contact information from the order form is used to send orders and information about our company to our customers. Financial information that is collected is used to bill the user for products and services. If you choose a third-party billing option, financial and personal information will be provided to the billing company. We use your IP address to help diagnose problems with our server, and to administer our Web site. Our site uses "cookies" to keep track of your shopping cart.

Whenever sensitive personal or financial information is transmitted, it is sent via a secured connection directly to PBS using secure sockets layer (SSL) technology and only you and PBS can see this informations. This is the most successfully used method of ensuring private, secure transmission of personal information over the Internet.

Our online systems do not relay or retransmit your information insecurely to other computers--when you send personal information using our online ordering system, it is directly passed to our main system.

E-mail addresses are collected only for the purpose of contacting you in the future. We WILL NOT sell or rent your e-mail address to other companies or individuals.

We do occasionally share portions of our customer postal mailing list with trusted and approved high-quality companies. We choose these companies on a very high standard and will only allow postal mailings for offers which we feel you may be interested in. We never sell or rent e-mail addresses, phone numbers or financial information.

Please send us an E-Mail if you do not wish receive future communications.

Payment Metods:
Bank transfer: You may transfer the money to our bank account.

Cradit card: payment: We accept Dankort, Visa,Visa Electron, American Express and MasterCard. There is no surcharge added for credit card orders. We reserve the right to verify credit card orders for your protection. For fastest processing, please always include a daytime phone number.

Shipping:

Denmark: We ship with GLS which is fast, secured and insured. You pick the GLS parcelshop which is near you and pick your parcel up when it is suitable for you. If you have a company address, we ship directly to your address if you choose it.

EU countries: We ship with GLS directly to your address. It is fast, secured and insured. the lead time is 3-5 days in most of Europe. (some Greece, spanish and italian islands can not be shipped to by GLS. In this case we will cantact you for alternate shipment method.)

Norway: we will ship your order via GLS which is fast, secured and insured. In Norway you will receive your parcel right at your door step, and the custom declaration fees are allready paid. You only receive bill on the custom clearance. For the same reason, when you purchase on our online shop, you receive our VAT-free prices.

International destinations other than EU countries: HOBBYFLY can ship orders just about anywhere in the world (for a list of countries we do not serve, see below). The best way to order is to transfer the total amount to us by bank transfer.

For internationla orders, please note that in some cases the shipping costs can be higher than the suggested price on our online shop. In this case we will contact you before shipping your order.

Orders intended to ship to Afghanistan, Brunei, Comoros, Cuba, Indonesia, Iraq, Jordan, Lebanon, Liberia, Libya, Macedonia, Malaysia, Nigeria, North Korea, Pakistan, Somalia, Sudan, or Syria are not accepted by HOBBYFLY.

Local taxes and customs duties usually apply and are added once your shipment reaches its destination. Please see your local authorities for more information. HOBBYFLY does not know when additional charges such as additional brokerage fees will apply. These additional charges are the responsibility of the buyer. Refused or returned shipments in which HOBBYFLY incurs additional shipping fees will be assessed on the return credit. Please do not request that we falsify your invoices or supress tariff codes or country-of-origin information.

According TradeMark rights in different countries, we are not able to ship all brand to all countries. After receiving your order, we will get back to you if there is any problems.

Return policy:
We will accept merchandise for return that was purchased from HOBBYFLY within 14 days of receipt. There is no restocking fee for qualified returns. The merchandise must be in new and unused condition and in its original packaging. Mounting and running fuel through a model engine, installing radio parts in a model, cutting up balsa sheets in kits, test flying the paragliders, installing software or discarding the packing material are some examples of what constitutes used merchandise. We do not accept returns via COD or billed to HOBBYFLY in any way.

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All orders over 1.500,00 DKK receive FREE shipping within Danmark.
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